Advantages of Using Hosted Telephone Systems
Many years have already passed that most companies have used forms of communication or telephone systems that no longer need a hard telephone. Emailing, texting, and skypeing are now the common ways by which people communicate and they no longer dial hard phones to reach another person somewhere. But, it is also important to remember that how a company communicates within can be different from how it communicates with those outside, their clients, their branches, and other business contacts. Using text to communicate with your clients is not a good way of transacting business and most clients would prefer to talk with a live person when it comes to dealing with companies. This is the same with employees who would rather answer their client’s inquiries by explaining with their voice than typing their answers through the online chat tool.
It is considered a high form of customer service when customers are entertained through the phone. A hosted IP telephone system is beneficial to companies who entertain customers all the time. Hosted IP telephone systems are much different from in-house traditional telephone systems and they have more benefits that a company can gain from its use. Below are the benefits of the hosted IP telephone systems.
The first benefit of a hosted telephone system is that there are no upfront costs. There is no upfront cost because you don’t need to purchase any hardware. Based on the hardware that you already have and the features of your network, you pay a monthly fee to the providers. Hardware depreciates in value, and if you simply rent your stuff, then you save more than buying them outrightly. You don’t even have to pay maintenance for leased hardware. Repairs or replacements for telephone is the responsibility of the service providers and they do not usually charge for this. Maintenance fees for traditional phone systems can reach up to thousands of dollars. You save this kind of money with a hosted network.
Lessons Learned from Years with Options
There are a lot more features found in hosted IP systems that in traditional systems. Some of these added features are 24 customer service support, call waiting, caller ID, and advanced telephone features such as voicemail to email transfer, call tracking and name directories. Hosted telephone networks also receive frequent updates that enhance their value to their customers, which you cannot find in traditional telephone systems.
Lessons Learned About Systems
Although there are many other ways by which one can communicate with others, businesses need telephone systems to communicate to clients better. If your business is still using a traditional telephone system, just look at the benefits of hosted system and you will realize that it has a better solution in terms of cost and service quality.